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Training si dezvoltare » Performance Enhancement Program

PERFORMANCE ENHANCEMENT PROGRAM

What challenges are facing your organisation?

    Is the pace of change increasing?

    Is the pressure of global competition from quality competitors rising?

    Are your customers’ expectations rising?

    Other challenges ....... ??

How are you meeting these challenges?

One way is to ensure that your employees are delivering their best performance.

The GBP PRO CONSULTING Performance Enhancement Program is a comprehensive modular training program geared to meet this need. It is a practical program for Professionals, Managers, Supervisors and Team Leaders
    • who work with others to achieve results

    • and who are responsible for improving the performance and developing the competencies of their teams.

This is not a training program in the traditional sense: YOU could be an essential part of the dialogue. Every session is lively and discussion-based. YOU will have ample opportunity to ask questions, make comments and share experience with the other participants and with the tutor. Trainer: Mrs. Penelope Yeats (U.K) Delivery language: English

Duration: Three consecutive days
Delivery language: English

TRAINER: Mrs. Penelope Yeats (U.K)

Maximum delegate number per group is 10.

Separate modules, part of this program, can also be delivered.

PERFORMANCE ENHANCEMENT PROGRAM

- OUTLINE -

Modules’ structure	Content of the modules
I. The first module will be followed by two weeks individual practice	Enhancing Interpersonal Effectiveness Workshop (two days) Outline of the two days workshop: • What is Emotional Intelligence, Emotional Intelligence versus IQ • Emotional competence framework: on a Personal level, how we manage ourselves and on a social level, how we handle relationships • Self-awareness, self-confidence • Self-management • Motivation • Empathy • Social Skills • Personal behaviour style, strengths, weaknesses - the impact on others in everyday interactions and difficult situations • Values, beliefs – how they can affect behaviour • Communication skills for effective interpersonal relationships • The impact of Vocal tone, pace etc., Verbal word selection, and Body language in communication • The art of listening • Use of effective questions • Building rapport • Influencing, persuading and use of assertiveness • Giving and receiving feedback
II. Second module will be followed by three weeks individual practice	Coaching for performance Workshop (two days) Outline of the two days workshop: • Coaching and Mentoring - meaning and interpretation • Purpose and benefits to the Organisation, Individual and Team • Identifying opportunities for coaching • Skills and attitudes of a successful coach • Emotional Intelligence – The Personal and Social competencies of coaching • Performance improvement – ownership and responsibility; achievement; fulfillment; motivation; enjoyment • Barriers to coaching and how to overcome • Adapting style and method to suit different individuals and situations • The coaching structure – Using the GROW model • Giving feedback • Planning the coaching session • Communication skills - specific requirements and skills for coaching • Evaluations of coaching outcomes – output measurement and tools
III.	One to one coaching with tutor (two days) (one hour per participant)
IV.	One day Encounters Workshop Morning: delegate shared experience and learning reinforcement Afternoon: Team Coaching
V.	One to one coaching with tutor (two days)